Frequently Asked Questions
Curious about jewelry making?
Frequently Asked Questions
Answers to most commonly asked questions.
If you have any other questions please contact us at pastelandpaper.store@gmail.com
Subscriptions
Pastel & Paper’s charm bracelet subscription is designed for women who want a simple, fun way to build a charm bracelet without the overwhelm or decision fatigue.
You’ll start with our Starter Kit, which includes:
your bracelet
your first charm (you choose the one you love)
a sterling‑silver cleaning solution
anti-tarnish cloth
Then each month, you’ll receive a new handmade charm to add to your bracelet or your personal collection. It’s an easy and fun way to build a charm bracelet over time.
Absolutely. Each month you’ll get to choose between two charm options.
We make all of our charms in‑house and in small batches, so if you’re not loving the charm of the month you can simply skip it. Your subscription will automatically roll over to the next month - just make sure to skip before the 5th of the month.
Yes! If you need to cancel your subscription, simply send us an email with the subject: Cancel Subscription.
Make sure to cancel before the 3rd of the month, as our billing cycle take place on the 5th. We currently do not offer refunds for first-time subscribers or renewed subscriptions.
You will will receive tracking information after orders are shipped. Most orders ship within 7 days after billing is confirmed on the 5th of every month. You can expect to receive your monthly charms between the middle and end of each month.
Digital Guide
You will receive an instant download after payment is accepted and have lifetime access to your guide!
The Beginners Guide To Sand Casting includes:
video tutorials
full tools and materials list
diagrams
helpful terminology
troubleshooting tips
bonus offer: FREE 15 minute support call
This is made accessiblein aPDF that you will have lifetime access to reference whenever needed.
Unfortunately, we cannot accept returns on digital products.